DON'T Shop at Sears!!!

I encourage everyone not to shop at sears!! The have the worse service EVER! I thought I was getting a bargain purchasing my home appliance at their store. They offer you rebate for their delivery which sounds very good for a lot of people. This Sears I went to didn't provide me enough information about the delivery rebate and the expiration which causing me to lose my $65 mail-in-rebate. The only information that was provided to me was the rebate address, there was no rebate form either or even a contact number for me to call. I called the rebate center and try to explain to them the situation but these people are ridiculously unhelpful.

I asked the Manager, "Are you willing to lose good business with your customer you cannot help them redeem their rebate which first of all not your customer fault because there was no enough information provided about the rebate during purchase." Can you guess what she just told me? I thought she is going to say 'NO' but what she said was 'YES because she couldn't help their customer about their $65 mail-in-rebate. I told her, if that's the case you just lost my business. I was planning to do some purchase equipments and other house appliances for my house but because of a very low customer service they have they just lost my business.

I don't encourage you to buy anything at Sears unless you have no other store options to go to. If ever you want to purchase in the store make sure everything was clear. Every single details matters specially if you are dealing with low quality customer service people that they hire. Which I think they don't even give training and just let them assist customers who spent good purchase money in the store